STORE POLICY
CUSTOMER CARE
At Elorane, we are dedicated to providing the best possible shopping experience for every customer. Our team is here to assist you with any questions or concerns you may have.
Whether you need help with an order, have a question about a product or need guidance on sizing, we are always happy to help. You can reach us via our Contact page or by emailing elorane.support@gmail.com. We aim to respond to all enquiries within 24–48 hours, Monday to Friday, 9:00am – 6:00pm GMT.
Your satisfaction is our priority and we will always do our best to resolve any issue promptly and efficiently.
PRIVACY & SAFETY
We take your privacy seriously. Any personal information you provide — including your name, email address and payment details — is collected solely for the purpose of processing your order and improving your shopping experience.
We do not sell, share or distribute your personal data to any third parties. All information is stored securely and handled in accordance with the UK General Data Protection Regulation (UK GDPR).
Your payment information is processed securely and we do not store any card details on our systems. All transactions are encrypted and protected.
By placing an order with Elorane, you consent to the collection and use of your information as described above. If you have any questions regarding your privacy, please contact us at elorane.support@gmail.com.
PAYMENT METHODS
We offer safe and secure payment options for your convenience. The following payment methods are accepted at checkout: Visa, Mastercard, American Express and all major credit and debit cards.
All transactions are processed securely and your payment information is fully protected. We do not store any card details on our systems.