Question 1

Where do you ship to?

Accepted Answer

We ship internationally, with a focus on the UK and Europe. Shipping times and costs vary by destination and will be calculated at checkout.

Question 2

How long does delivery take?

Accepted Answer

Standard delivery takes 7–14 business days. Please note that delivery times may vary depending on your location and customs processing.

Question 3

What is your returns policy?

Accepted Answer

We offer easy 30-day returns on all orders. Items must be unworn, unwashed and in their original condition. Please contact us at elorane.support@gmail.com to initiate a return.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard and American Express. All transactions are processed securely.

Question 5

How can I contact customer service?

Accepted Answer

You can reach us via our Contact page or by emailing elorane.support@gmail.com. We respond within 24–48 hours, Monday to Friday.

ELORANE

FAQ

Frequently asked questions